{"id":467,"date":"2025-03-25T22:52:21","date_gmt":"2025-03-25T21:52:21","guid":{"rendered":"https:\/\/edielevator.com\/faq\/"},"modified":"2025-03-31T15:47:34","modified_gmt":"2025-03-31T14:47:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/edielevator.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#2e5b61 5%|rgba(46,91,97,0) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/edielevator.com\/wp-content\/uploads\/2025\/03\/05.jpg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;||16vw||false|false&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;80%&#8221; width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;c16985e1-e0d6-4022-964d-e2bfc04fa633&#8243; header_font=&#8221;Cormorant Garamond|700|||||||&#8221; header_text_color=&#8221;#E1ECEA&#8221; header_font_size=&#8221;90px&#8221; header_line_height=&#8221;1.1em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Frequently Asked Questions<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; positioning=&#8221;absolute&#8221; position_origin_a=&#8221;bottom_center&#8221; vertical_offset=&#8221;-1px&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/edielevator.com\/wp-content\/uploads\/2025\/03\/therapy-17.png&#8221; title_text=&#8221;therapy 17&#8243; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; top_divider_flip=&#8221;horizontal&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;#e5e8f0 45%|rgba(229,232,240,0) 80%&#8221; custom_margin=&#8221;-15vw||||false|false&#8221; custom_margin_tablet=&#8221;-21vw||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;80px|80px|80px|80px|true|true&#8221; custom_padding_tablet=&#8221;30px|20px|30px|20px|true|true&#8221; custom_padding_phone=&#8221;20px|0px|20px|0px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion open_toggle_text_color=&#8221;#22434A&#8221; open_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; closed_toggle_background_color=&#8221;RGBA(255,255,255,0)&#8221; toggle_icon=&#8221;&#x50;||divi||400&#8243; icon_color=&#8221;#22434A&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#22434A&#8221; toggle_font=&#8221;Inter|700|||||||&#8221; toggle_font_size=&#8221;22px&#8221; toggle_line_height=&#8221;1.2em&#8221; body_font=&#8221;Inter||||||||&#8221; body_text_color=&#8221;#22434A&#8221; body_font_size=&#8221;18px&#8221; body_line_height=&#8221;1.8em&#8221; toggle_font_size_tablet=&#8221;16px&#8221; toggle_font_size_phone=&#8221;13px&#8221; toggle_font_size_last_edited=&#8221;on|desktop&#8221; body_font_size_tablet=&#8221;16px&#8221; body_font_size_phone=&#8221;14px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(46,91,97,0.2)&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How is the device hooked up?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221;]<\/p>\n<p>The device is attached to the vehicle&#8217;s hitch ball and adapts to all existing systems on the market.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can it be left on or does it have to be removed when not in use?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Due to its light weight, it can be left in the trunk, or in the ball protected with its anti-theft system.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is it possible to rent?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes. Rental options are available. Contact customer service for more information.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the maximum weight supported?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The maximum weight it can safely support is 120 kg. It is important not to exceed this limit to ensure the safety and proper functioning of the chair carrier.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does it have a light signaling system?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Yes. The device has an approved light signaling system.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What type of wheelchairs are compatible with this wheelchair carrier?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our chair carrier is designed to be compatible with most standard wheelchairs, both folding and rigid. However, we recommend checking the dimensions of your wheelchair and comparing them with the specifications of the wheelchair carrier to ensure a proper fit.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is it easy to install and uninstall the car seat carrier from the car hitch?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, our chair carrier has a quick and easy attachment system that allows for hassle-free installation and removal. We include detailed instructions and necessary tools to facilitate the process.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Does the chair carrier affect the rear visibility of the car?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The design of our chair carrier is optimized to minimize the impact on rear visibility. However, depending on the size of the wheelchair and the model of the car, there may be a slight obstruction. We recommend using the side mirrors and, if necessary, an additional rearview mirror for added safety.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is the chair holder weather resistant?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, our chair holder is made of high quality materials and has a weather-resistant coating to protect it from rain, sun and other elements. We recommend regular maintenance to prolong its service life.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;||30px||false|false&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#xe010;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; icon_width=&#8221;64px&#8221; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#2E5B61&#8243; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; border_radii=&#8221;on|100px|100px|100px|100px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;4827deed-2a92-4d97-a22f-f01067ae6873&#8243; header_font=&#8221;||||||||&#8221; header_4_font=&#8221;Inter|700|||||||&#8221; header_4_text_color=&#8221;#22434A&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_4_font_size_tablet=&#8221;20px&#8221; header_4_font_size_phone=&#8221;16px&#8221; header_4_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Do you have any further questions?<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;1f09816e-184e-4ce5-a4cf-b39c52c423ca&#8221; text_font=&#8221;Inter||||||||&#8221; text_text_color=&#8221;#22434A&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>info@edielevator.com<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_icon font_icon=&#8221;&#xe00b;||divi||400&#8243; icon_color=&#8221;#FFFFFF&#8221; icon_width=&#8221;64px&#8221; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#2E5B61&#8243; custom_padding=&#8221;30px|30px|30px|30px|true|true&#8221; border_radii=&#8221;on|100px|100px|100px|100px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_icon][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;4827deed-2a92-4d97-a22f-f01067ae6873&#8243; header_font=&#8221;||||||||&#8221; header_4_font=&#8221;Inter|700|||||||&#8221; header_4_text_color=&#8221;#22434A&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_4_font_size_tablet=&#8221;20px&#8221; header_4_font_size_phone=&#8221;16px&#8221; header_4_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Would you prefer to call us?<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;1f09816e-184e-4ce5-a4cf-b39c52c423ca&#8221; text_font=&#8221;Inter||||||||&#8221; text_text_color=&#8221;#22434A&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; 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custom_padding_phone=&#8221;||||false|false&#8221; top_divider_height=&#8221;148px&#8221; top_divider_repeat=&#8221;1x&#8221; global_module=&#8221;224&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; border_color_all=&#8221;rgba(255,255,255,0.2)&#8221; border_width_top=&#8221;1px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;4827deed-2a92-4d97-a22f-f01067ae6873&#8243; header_font=&#8221;||||||||&#8221; header_4_font=&#8221;Inter|700|||||||&#8221; header_4_text_color=&#8221;#FFFFFF&#8221; header_4_font_size=&#8221;22px&#8221; header_4_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_4_font_size_tablet=&#8221;20px&#8221; header_4_font_size_phone=&#8221;16px&#8221; header_4_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>EDI ELEVATOR<\/h4>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;1f09816e-184e-4ce5-a4cf-b39c52c423ca&#8221; text_font=&#8221;Inter||||||||&#8221; text_text_color=&#8221;#E1ECEA&#8221; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|tablet&#8221; header_font_size_tablet=&#8221;55px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>If you want to know the latest news about our products, sign up for our newsletter.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.17.1&#8243; _module_preset=&#8221;default&#8221; 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global_colors_info=&#8221;{}&#8221;][\/et_pb_signup][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked QuestionsThe device is attached to the vehicle&#8217;s hitch ball and adapts to all existing systems on the market.Due to its light weight, it can be left in the trunk, or in the ball protected with its anti-theft system.Yes. Rental options are available. Contact customer service for more information.The maximum weight it can safely [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-467","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/pages\/467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/comments?post=467"}],"version-history":[{"count":4,"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/pages\/467\/revisions"}],"predecessor-version":[{"id":472,"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/pages\/467\/revisions\/472"}],"wp:attachment":[{"href":"https:\/\/edielevator.com\/en\/wp-json\/wp\/v2\/media?parent=467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}